Privacy Policy

đź”’ Privacy Policy (Including Cookie Policy)
Zior UK – Privacy Policy
Last updated: 1 January 2026

Zior UK (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection laws.

This website is operated by Zior-UK Ltd.

1. Who We Are

Trading name: Zior UK
Legal name: Zior-UK Ltd
Company number: 15926951
Registered address:
1, 
Limbrick
Blackburn
Lancashire
United Kingdom
BB1 8AB

Website: https://www.zioruk.com
Contact form: https://www.zioruk.com/contact-us
Email: support [at] zioruk [dot] com

Zior-UK Ltd is the “data controller” for the personal information we collect through our website.

2. What Personal Data We Collect

When you use our website or place an order, we may collect the following personal data:

Information you provide to us:

  • Full name

  • Billing address and delivery address

  • Email address

  • Phone number

  • Order details and messages to customer support

Information collected automatically:

  • IP address

  • Device and browser type

  • Pages you visit and how you use our website

  • Cookies and similar tracking technologies

Payment information:
Payments are processed securely by third-party payment providers. We do not store full debit/credit card details on our servers.

3. How We Use Your Personal Data

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your order (dispatch updates, delivery issues, support requests)

  • Provide customer service and handle returns/refunds

  • Prevent fraud and keep our website secure

  • Improve our website and customer experience

  • Meet our legal and accounting obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to process your order and provide our services

  • Legal obligation: for tax, accounting, and consumer law requirements

  • Legitimate interests: for fraud prevention, website security, and service improvements

  • Consent: where required (for example, optional marketing emails or certain cookies)

5. Marketing

We may contact you by email about your order or important service updates.

If we send marketing emails, you will always have the option to unsubscribe.
We do not sell your personal data to third parties.

6. Who We Share Your Data With

We only share your data where necessary to run our business, including with:

  • Delivery and courier providers (to deliver your order)

  • Payment providers (to process payments securely)

  • Website hosting and technical service providers

  • Fraud prevention and security services

  • Professional advisers (accountants or legal advisers where required)

All third-party providers are required to handle your personal data securely and lawfully.

🍪 7. Cookie Policy

This website uses cookies and similar technologies to help the website function properly and to improve your browsing experience.

What are cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites remember your preferences and understand how visitors use the site.

How we use cookies

We use cookies to:

  • Enable core website functions (such as the shopping basket and checkout)

  • Remember your preferences

  • Improve website performance and security

  • Understand how visitors use our website

Types of cookies we may use

Strictly necessary cookies
These are essential for the website to work correctly. Without them, services such as checkout may not function.

Performance and analytics cookies
These help us understand how visitors use the website so we can improve it (for example, pages visited, time spent on pages, and any errors).

Functionality cookies
These remember your preferences (such as language or location settings).

Marketing cookies (if used)
These may be used to show relevant ads or track advertising performance. Where required, we will ask for your consent before using marketing cookies.

Managing cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect how the website works and some features may not function correctly.

8. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data, including SSL encryption and restricted access to sensitive information.

However, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we take strong steps to reduce risks.

9. How Long We Keep Your Data

We keep personal data only for as long as necessary, including for:

  • Completing your order and providing customer support

  • Handling returns, refunds, and disputes

  • Legal, tax, and accounting requirements

When data is no longer needed, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request deletion of your personal data (in certain cases)

  • Object to or restrict processing (in certain cases)

  • Request transfer of your data (data portability, where applicable)

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us via:
https://www.zioruk.com/contact-us

11. Third-Party Links

Our website may contain links to third-party websites (such as courier tracking pages or external marketplaces). We are not responsible for the privacy practices of those sites. Please review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the latest revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Contact form: https://www.zioruk.com/contact-us
Email: support [at] zioruk [dot] com