🔄 Returns & Refunds Policy
Zior UK – Returns Policy
Last updated: 1 January 2026
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it in line with the terms below.
1. Returns Window
You have 14 days from the date of delivery to return unwanted items for a refund.
Returned items must be:
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Unused
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Undamaged
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In their original packaging
2. How to Start a Return
To request a return, please contact us using our contact form:
https://www.zioruk.com/contact-us
Please include:
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Your order number
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The reason for the return
Once approved, we will provide return instructions and a returns reference number.
3. Returning the Item
After you receive return instructions, please:
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Pack the item securely
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Return it within 14 days
We recommend using a tracked service for your own protection.
4. Refunds
Refunds are issued to the original payment method once the item is received and inspected.
Refunds are processed within 5 working days of receiving and inspecting the returned item.
Please note:
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Original delivery charges are refunded only if the item is faulty, incorrect, or the return is due to our error
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If you are returning an unwanted item, return postage costs are the customer’s responsibility
5. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible via:
https://www.zioruk.com/contact-us
Please include:
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Your order number
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Photos of the issue
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A short description
In these cases, we will offer:
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A replacement, or
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A full refund (including original delivery and return postage where applicable)
6. Non-Returnable Items
Some items cannot be returned for hygiene or safety reasons (for example, sealed products once opened or consumable items).
These exclusions will be clearly stated on the product page before purchase.
✅ Zior UK
Operated by Zior-UK Ltd